Terms & Conditions

www.kipferl.co.uk is the online identity of Kipferl Patisserie Ltd., 20 Camden Passage, London N1 8ED, p. 0207 704 1555, e: mail@kipferl.co.uk


By placing an order with us you will be deemed to have read, understood, and agreed to these terms and conditions. These Terms & Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our terms and conditions have been designed for use within the United Kingdom and under UK law.


We only accept payments with a Credit or Debit Card. We use Stripe as our clearing service.

Goods & Conformity

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. We reserve the right to substitute any product with a product of the same or higher value as advertised.

Damaged Goods

Whilst we take great care in packaging all goods it may still happen occasionally that goods are damaged in transport. Unfortunately, it is not possible to ensure food products against damage during transport. However, we do take customer satisfaction seriously and, once satisfied with the validity of your claim, will offer you a refund. For administrative and financial reasons we will not automatically send replacement goods and generally prefer to refund monies for damaged items.


Right to Cancel & Return Policy

You may normally cancel your order only if the goods have not been shipped. If you cancel your order after the order has been shipped we reserve the right to charge you for any perishable goods and the shipping and return charges. To do so you must give us written notice (includes email) within a 7-day period of receipt of your order. If you do cancel the order after you have received the parcel within this time period any payments made by you minus charges for perishable goods, shipping and return charges will be refunded within 30 days. Cancelled orders must be returned to us and must be received by us complete, in perfect condition, unused, and in their original packaging. Please return any cancelled orders to: Kipferl Ltd., 20 Camden Passage, London N1 8ED. We do not supply goods on a trial basis. This does not affect your statutory rights.


Shipping & Delivery

We use a variety of delivering companies trying to ensure the fastest and most convenient way to get our products to you. However we rely on your feedback to check on the delivery services we use. If a parcel has arrived in any other condition than anticipated by you, please email us on mail@kipferl.co.uk.

We charge £7.50 for London and UK orders, shipping is free for any order over £100. 

We try to process any order within 2 business days and will send you an email, once your goods have shipped, including tracking number, if applicable, with a probable arrival day. Handling and shipping charges are based on type of product and weight, calculated automatically and listed separately in the shopping card. We only ship to physical addresses in the UK Mainland and cannot ship to BFPO addresses. In general our s&h charges are £6.95 for any orders below 5kg weight and we ship any orders of £100 and more for free.

Important: Since we mainly use overnight carriers please provide us with a delivery address where there is definitely somebody available to receive the parcel. The carriers will only confirm the probable delivery day, unfortunately not a delivery time. Always consider your place of work, a neighbour or a friend as alternative shipping address. Should something come up last minute and you need to change delivery day or delivery address please contact us immediately and, provided the parcel has not already left us, we will change it.

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