Do you deliver anywhere in the UK?
Yes, we do deliver to any postcode in the UK, including Northern Island and the Channel Islands. Please note that some cakes are for London delivery only (Cheesecake & Esterhazy), we can deliver those on demand, please email us on email@example.com
Can I have a delivery on the same day?
We can hire a local courier in London who can pick up and deliver the same day if the cake is available, although this comes at an extra cost. Please call us on 02039037247 to arrange. (Restaurant: 02077041555)
When should I order if I want delivery on a certain day?
For London deliveries inside the M25, we deliver every day from Tuesday to Friday, and we can guarantee a certain delivery date. Please respect the minimum order time, if you give us 2-3 days in advance we can always make sure it arrives on the specified day.
For UK wide deliveries: We use a Next Day Delivery DHL service that delivers Tuesday to Friday. Please place your order at least 3 working days before your required delivery date.
How do I track my order?
You will get an email once your order is on the way and a text message/email about when it will be delivered.
My order hasn’t arrived, what shall I do?
If you have specified a day which you wanted delivery and it has not arrived by 4pm, please contact us on 02039 037247 or email us at firstname.lastname@example.org. (Restaurant: 02077041555)
There is an issue with my order, how can I get in touch with you?
Please contact us on 02039037247 or email us at email@example.com. (Restaurant: 02077041555)
How long will it take for my order to arrive?
If you specified a delivery date in your basket when placing the order, then it should arrive on that day. If it hasn't arrived on your requested date, or you're unsure which date you selected, please contact us on 02039037247 or firstname.lastname@example.org (Restaurant: 02077041555)
Why are some of the cakes London only?
All of our cakes can be sent to London postcode's inside the M25. A local courier (Packfleet) will handle the delivery.
For UK wide delivery we use a next day postal courier and the more fragile cakes like Esterhazy and Cheesecake may not arrive without damage, hence the restriction to London postcodes. All other cakes can be ordered for UK delivery. If you are happy to receive the cake with the possibility of cosmetic damage, then please email us at email@example.com and we will consider your request.
How much does your delivery cost?
Our delivery charge is £4.95 for all orders.
How long do your Austrian Cakes last?
All our cakes are made fresh to order in our London kitchen and have at least 3 days shelf life when they arrive. Less creamy ones like the Linzer or Sachertorte will last even longer (over 6 days)
Where shall I keep my Austrian Cake?
We recommend keeping all cakes in the fridge to keep them fresh for longer, only the Kipferl and the Gugelhupf will not need refrigeration.
Can I freeze the cake?
Most of our cakes can be frozen as a whole or in pieces. We do not recommend freezing the creamy cakes like Esterhazy, Maronitorte and Cheesecake though.
Do you have any vegan cakes?
Yes we do, both our most popular cakes are available in vegan versions the Sachertorte and the Jewish Apple Cake. You can find them here.
Are there any gluten-free cakes?
Are there any nut-free cakes?
Yes, we have some nut-free cakes: Sachertorte, Topfentorte. If you are severely allergic please consider ordering from us as we are operating from a very busy, small kitchen where we use nuts in other products.
Do you use animal products in your cakes like gelatine?
No, all of our products are suitable for vegetarians.
Is there alcohol in your cakes?
Only the Maronitorte/Chestnut Cake has some rum.
Can I have a writing on a cake, and on which cakes?
Yes, we currently offer writing on our Sachertorte, Haustorte, Maronitorte, Mozart Torte and Vegan Sachertorte. Please check the Celebration Cake.
Are you offering special cakes for weddings, anniversaries, etc.?
We do offer special cakes for special events, like the multi-tiered Sacher and more, please contact us on 02077041555 or email us at firstname.lastname@example.org to discuss more in detail.
Are you offering your cakes wholesale?
We are currently focusing on our retail business but if you are interested in buying our cakes please email us on email@example.com and we will get back to you.