FAQ – KIPFERL

Yes, we do deliver to any postcode in the UK, including Northern Island and the Channel Islands. Please note that some cakes are for London delivery only (Cheesecake & Esterhazy), however we can deliver those on request, please email us on shop@kipferl.co.uk for more information
For London deliveries inside the M25, we deliver every day of the week, and we can guarantee a certain delivery date. Please respect the minimum order time, if you give us 1-2 days in advance we can make sure it arrives on the specified day. The calendar in your basket will always show the available delivery slots.
For UK wide deliveries: We use a Next Day Delivery DHL service that delivers Tuesday to Friday. Please place your order at least 3 working days before your required delivery date. The calendar in your basket will always show the available delivery slots.
We can hire a local courier in London who can pick up and deliver the same day if the cake is available, although this comes at an extra cost. Please call us on 02077041555 to arrange.
You will get an email once your order is on the way and a text message/email about when it will be delivered.
If you have specified a day which you wanted delivery and it has not arrived by 4pm, please contact us on 02077041555 or email us at shop@kipferl.co.uk.

Please contact us on 02077041555 or email us at shop@kipferl.co.uk.
All of our cakes can be sent to London postcode's inside the M25. A local courier (Packfleet) will handle the delivery.
For UK wide delivery we use a next day postal courier and the more fragile cakes like Esterhazy and Cheesecake may not arrive without damage, hence the restriction to London postcodes. All other cakes can be ordered for UK delivery. If you are happy to receive the cake with the possibility of cosmetic damage, then please email us at shop@kipferl.co.uk and we will consider your request.
Our delivery charge is £4.95. Some orders over 20kg or sent with our same day delivery courier, may incur an additional charge.
The cakes are delivered fresh. We include ice inside the parcel to keep it fresh and protective packaging to ensure it is not damaged.

The cakes are delivered fresh. We include ice inside the parcel to keep it fresh and protective packaging to ensure it is not damaged.
All our cakes are made fresh to order in our London kitchen and have at least 3 days shelf life when they arrive. Less creamy ones like the Linzer or Sachertorte will last even longer (over 6 days)
We recommend keeping all cakes in the fridge to keep them fresh for longer, only the Kipferl and the Gugelhupf will not need refrigeration.
Most of our cakes can be frozen as a whole or in pieces. We do not recommend freezing the creamy cakes like Esterhazy, Maronitorte and Cheesecake though.
Yes we do, both our most popular cakes are available in vegan versions the Sachertorte and the Jewish Apple Cake. You can find them here.
Yes, we currently have 3 gluten-free cakes: our Haustorte, the Esterhazytorte, and the Bosnian Poppyseed Cake. Please, do note that we cannot guarantee any of our cakes to be 100% free of allergens though due to the setup of our kitchen.

Yes, we have some nut-free cakes: Sachertorte, Topfentorte. If you are severely allergic please consider ordering from us as we are operating from a very busy, small kitchen where we use nuts in other products.
No, all of our products are suitable for vegetarians.
Yes, we currently offer writing on our Sachertorte, Haustorte, Maronitorte, Mozart Torte and Vegan Sachertorte. Please check the Celebration Cake.
We do offer special cakes for special events, like the multi-tiered Sacher and more, please contact us on 02077041555 or email us at shop@kipferl.co.uk to discuss more in detail.
We are currently focusing on our retail business but if you are interested in buying our cakes please email us on shop@kipferl.co.uk and we will get back to you.
Only the Maronitorte/Chestnut Cake has some rum.

Austrian Cakes