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Delivery Information

PLEASE NOTE

Delivery on a specific day is never guaranteed. 95% of all of our UK orders are delivered next day without issue, however courier delays are always possible. Please consider selecting delivery for the day before you definitely need your products, to avoid any disappointment. We will not compensate for any orders delayed by 1 extra day.

Compensation will be offered in cases where extended delay has occurred, or where orders have been damaged in transit. Please ensure photos are taken at the time of delivery to be provided as proof of damage.

LONDON DELIVERY

We deliver to any postcode inside the M25, Monday - Saturday. Any orders received before midnight can be delivered on the day after the next working day (unless you have specified a later delivery date or there is a bank holiday).

We have a new premium courier in London who picks up from our bakery in the morning and brings your order directly to you between 08:00 and 17:00. We charge £9.95 for London orders, and 16.95 for pre 12:00 deliveries. The delivery date selector in your basket will always show the available days for delivery. 

There is a £20.00 minimum order value for London orders.

You will get a text message with a 1h slot and contact details for your driver. 

UK DELIVERY 

We use DPD next day to delivery UK wide, Monday - Friday. Any orders received before midnight can be delivered the day after the next working day.*

We charge from £5.95 for UK orders. The delivery date selector in your basket will always show the available days for delivery.

There is a £20.00 minimum order value for UK orders.

REMOTE AREAS

If your postcode is listed below it will be considered a remote area and we will only be able to send the shipment on a 48 hour service. Our cakes are sent with ice packs which keep the package cool for 48 hours. 

AB45 3 AB53 4 AB53 5 AB53 6 AB53 8 AB54 4 AB54 6 AB54 7 AB54 8 AB55 4 AB55 5 AB55 6 AB56 1 AB56 4 AB56 5 DG3 4 DG3 5 DG4 6 DG6 4 DG7 1 DG7 2 DG7 3 DG8 0 DG8 6 DG8 7 DG8 8 DG8 9 DG9 0 DG9 7 DG9 8 DG9 9 FK18 8 FK19 8 FK20 8 FK21 8 G63 0 G63 9 HS1 2 HS2 0 HS2 9 HS3 3 HS4 3 HS5 3 HS6 5 HS7 5 HS8 5 HS9 5 IV13 7 IV21 2 IV22 2 IV23 2 IV24 3 IV25 3 IV26 2 IV27 4 IV28 3 IV40 8 IV41 8 IV42 8 IV43 8 IV44 8 IV45 8 IV46 8 IV47 8 IV48 8 IV49 9 IV51 9 IV52 8 IV53 8 IV54 8 IV55 8 IV56 8 IV63 6 IV63 7 KA27 8 KA28 0 KW1 4 KW1 5 KW10 6 KW11 6 KW12 6 KW13 6 KW14 7 KW14 8 KW15 1 KW15 9 KW16 3 KW17 2 KW2 6 KW3 6 KW5 6 KW6 6 KW7 6 KW8 6 KW9 6 PA20 0 PA20 9 PA21 2 PA22 3 PA23 7 PA23 8 PA24 8 PA25 8 PA26 8 PA27 8 PA28 6 PA29 6 PA30 8 PA31 8 PA31 9 PA32 8 PA33 1 PA34 4 PA34 5 PA35 1 PA36 4 PA37 1 PA38 4 PA41 7 PA42 7 PA43 7 PA44 7 PA45 7 PA46 7 PA47 7 PA48 7 PA49 7 PA60 7 PA61 7 PA62 6 PA63 6 PA64 6 PA65 6 PA66 6 PA67 6 PA68 6 PA69 6 PA70 6 PA71 6 PA72 6 PA73 6 PA74 6 PA75 6 PA76 6 PA77 6 PA78 6 PH17 2 PH18 5 PH19 1 PH20 1 PH21 1 PH22 1 PH23 3 PH24 3 PH25 3 PH26 3 PH30 4 PH31 4 PH32 4 PH33 6 PH33 7 PH34 4 PH35 4 PH36 4 PH37 4 PH38 4 PH39 4 PH40 4 PH41 2 PH41 4 PH42 4 PH43 4 PH44 4 PH49 4 PH50 4 ZE1 0 ZE1 9 ZE2 9 ZE3 9

NORTHERN IRELAND
BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT27, BT28, BT29, BT36, BT37, BT38, BT39, BT40, BT41, BT42, BT43, BT44, BT53, BT54, BT56, BT57, BT58, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT5, BT18, BT19, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT30, BT31, BT32, BT33, BT34, BT35, BT74, BT92, BT93, BT94, BT45, BT46, BT47, BT48, BT49, BT51, BT55, BT68, BT69, BT70, BT71, BT75, BT77, BT78, BT79, BT80, BT81, BT82

PLEASE NOTE WE CANNOT GUARANTEE SPECIFIC DELIVERY HOURS ON DHL 

If you want us to deliver on a specific day in the future please specify in the delivery notes and we will make sure it is delivered on the day you choose (no UK delivery Sundays and Bank Holidays). 

We use a variety of delivering companies trying to ensure the fastest and most convenient way to get our products to you. However we rely on your feedback to check on the delivery services we use. If a parcel has arrived in any other condition than anticipated by you, please email us on shop@kipferl.co.uk.

We use a same day local courier for bakery products delivery to most postcodes within the M25 (Greater London), and we use DPD as our overnight courier for the rest of the UK. Delivery costs can vary based on location and the different options will be displayed in the checkout. 

For our same day courier in the M25 area, please ensure that your address details are 100% correct and that you / someone will be at home to receive delivery within the window provided by the courier. The courier charges for re delivery if they have to return to your address later in the day and this charge will be passed back to you to be paid. 

We try to process any order within 2 business days and will send you an email once your goods have shipped, including tracking number, if applicable, with a probable arrival day. Handling and shipping charges are based on type of product and weight, calculated automatically and listed separately in the shopping cart. We only ship to physical addresses in the UK Mainland and cannot ship to BFPO addresses.

If you live in remote areas please consider adding an extra day to delivery. Our chosen courier provide a next day service however in some areas, it can sometimes take up to 2 days.