Delivery Information
CHRISTMAS DELIVERY INFO
The courier network faces it's busiest time of the year over the Christmas period. As such, please allow for delays with deliveries of your orders especially in the week leading up to Christmas. Although we will be delivering up to and including 24th December, we would encourage all customers (especially those outside of Greater London) to book orders for delivery on the 22nd and 23rd December latest if you want the order for Christmas day and beyond.
We will not be compensating for any delayed orders over this period where the order is not delivered in time, unless Kipferl is at fault for the delay. Please read below for more information on our delivery and shipping policies.
LONDON DELIVERY
We deliver to any postcode inside the M25, Monday - Saturday. Any orders received before midnight can be delivered on the day after the next working day (unless you have specified a later delivery date or there is a bank holiday).
We have a new premium courier in London who picks up from our bakery in the morning and brings your order directly to you between 08:00 and 17:00. We charge £9.95 for London orders, and 16.95 for pre 12:00 deliveries. The delivery date selector in your basket will always show the available days for delivery.
There is a £20.00 minimum order value for London orders.
You will get a text message with a 1h slot and contact details for your driver.
UK DELIVERY
We use DPD next day to delivery UK wide, Monday - Friday. Any orders received before midnight can be delivered the day after the next working day.*
We charge from £5.95 for UK orders. The delivery date selector in your basket will always show the available days for delivery.
There is a £20.00 minimum order value for UK orders.
REMOTE AREAS
If your postcode is listed below it will be considered a remote area and we will only be able to send the shipment on a 48 hour service. Our cakes are sent with ice packs which keep the package cool for 48 hours.
AB45 3 AB53 4 AB53 5 AB53 6 AB53 8 AB54 4 AB54 6 AB54 7 AB54 8 AB55 4 AB55 5 AB55 6 AB56 1 AB56 4 AB56 5 DG3 4 DG3 5 DG4 6 DG6 4 DG7 1 DG7 2 DG7 3 DG8 0 DG8 6 DG8 7 DG8 8 DG8 9 DG9 0 DG9 7 DG9 8 DG9 9 FK18 8 FK19 8 FK20 8 FK21 8 G63 0 G63 9 HS1 2 HS2 0 HS2 9 HS3 3 HS4 3 HS5 3 HS6 5 HS7 5 HS8 5 HS9 5 IV13 7 IV21 2 IV22 2 IV23 2 IV24 3 IV25 3 IV26 2 IV27 4 IV28 3 IV40 8 IV41 8 IV42 8 IV43 8 IV44 8 IV45 8 IV46 8 IV47 8 IV48 8 IV49 9 IV51 9 IV52 8 IV53 8 IV54 8 IV55 8 IV56 8 IV63 6 IV63 7 KA27 8 KA28 0 KW1 4 KW1 5 KW10 6 KW11 6 KW12 6 KW13 6 KW14 7 KW14 8 KW15 1 KW15 9 KW16 3 KW17 2 KW2 6 KW3 6 KW5 6 KW6 6 KW7 6 KW8 6 KW9 6 PA20 0 PA20 9 PA21 2 PA22 3 PA23 7 PA23 8 PA24 8 PA25 8 PA26 8 PA27 8 PA28 6 PA29 6 PA30 8 PA31 8 PA31 9 PA32 8 PA33 1 PA34 4 PA34 5 PA35 1 PA36 4 PA37 1 PA38 4 PA41 7 PA42 7 PA43 7 PA44 7 PA45 7 PA46 7 PA47 7 PA48 7 PA49 7 PA60 7 PA61 7 PA62 6 PA63 6 PA64 6 PA65 6 PA66 6 PA67 6 PA68 6 PA69 6 PA70 6 PA71 6 PA72 6 PA73 6 PA74 6 PA75 6 PA76 6 PA77 6 PA78 6 PH17 2 PH18 5 PH19 1 PH20 1 PH21 1 PH22 1 PH23 3 PH24 3 PH25 3 PH26 3 PH30 4 PH31 4 PH32 4 PH33 6 PH33 7 PH34 4 PH35 4 PH36 4 PH37 4 PH38 4 PH39 4 PH40 4 PH41 2 PH41 4 PH42 4 PH43 4 PH44 4 PH49 4 PH50 4 ZE1 0 ZE1 9 ZE2 9 ZE3 9
NORTHERN IRELAND
BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT27, BT28, BT29, BT36, BT37, BT38, BT39, BT40, BT41, BT42, BT43, BT44, BT53, BT54, BT56, BT57, BT58, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT5, BT18, BT19, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT30, BT31, BT32, BT33, BT34, BT35, BT74, BT92, BT93, BT94, BT45, BT46, BT47, BT48, BT49, BT51, BT55, BT68, BT69, BT70, BT71, BT75, BT77, BT78, BT79, BT80, BT81, BT82
PLEASE NOTE WE CANNOT GUARANTEE SPECIFIC DELIVERY HOURS ON DHL
If you want us to deliver on a specific day in the future please specify in the delivery notes and we will make sure it is delivered on the day you choose (no UK delivery Sundays and Bank Holidays).
We use a variety of delivering companies trying to ensure the fastest and most convenient way to get our products to you. However we rely on your feedback to check on the delivery services we use. If a parcel has arrived in any other condition than anticipated by you, please email us on shop@kipferl.co.uk.
We use a same day local courier for bakery products delivery to most postcodes within the M25 (Greater London), and we use DPD as our overnight courier for the rest of the UK. Delivery costs can vary based on location and the different options will be displayed in the checkout.
For our same day courier in the M25 area, please ensure that your address details are 100% correct and that you / someone will be at home to receive delivery within the window provided by the courier. The courier charges for re delivery if they have to return to your address later in the day and this charge will be passed back to you to be paid.
We try to process any order within 2 business days and will send you an email once your goods have shipped, including tracking number, if applicable, with a probable arrival day. Handling and shipping charges are based on type of product and weight, calculated automatically and listed separately in the shopping cart. We only ship to physical addresses in the UK Mainland and cannot ship to BFPO addresses.
If you live in remote areas please consider adding an extra day to delivery. Our chosen courier provide a next day service however in some areas, it can sometimes take up to 2 days.